If you have a problem with any of these terms, they may be changed if discussed with me prior to paying for your commission.

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1. GENERAL TERMS

• All drawings/paintings will include a subtle sign and date that you may not remove.

• Prices are subject to change based on demand.

• I have the right to reject any order that I do not feel comfortable doing for any reason.

• Commissions are first come first serve. I have the right to reject your order if I cannot meet your deadline.

• If a deadline is not set and commission slots are taken you will be added to the waiting list.

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2. PAYMENT

• All currencies are accepted.

• Once I approve your commission request you will receive a PayPal invoice when I am ready to accept your payment.

• I will not start your commission until a 50% deposit has been made, this deposit is non-refundable.

• If you are placed on the waiting list you will be asked to pay a small amount to secure your place, this is refundable if you change your mind.

• The commission will not be dispatched until it has been fully paid for.

• If you fail to pay the full payment, I have the right to refuse you the right to own the artwork and to profit further from your commission.

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3. PROCESS AND DELIVERY

• After submitting a commission request, I will review your request and will contact you as soon as possible.

• You, the client, can then decide if you wish to proceed with the commission or not.

• I will notify you when I have started on your commission and you, therefore, lose the rights to a refund (see point 7 below for more info on refunds).

• While I'm working on your commission, I will make reviews with you to make sure I make it just right for you.

• The number of reviews depends on the complexity of the work and if the materials will allow for it.

• During the reviews, you will see work-in-progress photos and these images may include a watermark.

• The time it takes to finish your commission varies from 1 week - 2 months depending on factors such as health, the complexity of the commissioned piece and other work.

• If anything comes up that will slow the progress of the initial estimated completion date, I will let you know asap.

• Once your piece is finished you will be notified, and it will be packaged in a way to reduce the risk of damage during transit.

• Your commissioned piece will be trackable, insured and will need to be signed for.

• If the piece was delivered unsuccessfully, it will be delivered back to me, the artist.

• If the artwork needs to be posted a second time after a failed delivery attempt the buyer pays for the additional postage charge.

• If the second delivery attempt fails the artwork will be returned to me, the artist, and you will lose the right to own the artwork.

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4. REVISIONS

• You get 3 rounds of changes on the commissioned piece included in the price.

• A fee will be added if you want more changes - unless a misunderstanding from my side has been made.

• If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage.

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5. COPYRIGHT/USAGE POLICY

​I Abby Hemmings (the artist), claim the rights to the produced drawing or painting, not the buyer. Therefore, I am allowed to use the copyrighted artwork to:

• Promote myself with it

• Display it everywhere to my liking (website, social media, etc.)

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The buyer is allowed to:

• Use the commissioned piece for personal use unless agreed otherwise (you can upload it on all your social media profiles, forums, etc.)

• You are not forced to give me credit when you post it, but it is very much appreciated.

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The following is considered copyright infringement:

• Reproducing/using the copyrighted artwork commercially - means making money off it in any way.

• Claiming the artwork as your own.

• Removing my signature from the artwork.

• Altering the artwork without my consent.

 

I reserve the full rights to the image and its use/distribution.

 

6. CUSTOMER SATISFACTION

• I will do everything I can to make my customers happy!

• If you have a problem with anything in regard to the commissioned piece, please tell me right away so we can find a solution together.​

• I am willing to change some of my terms for you if you ask before I start on your commission. If you e.g., do not want me to post your artwork anywhere, we can discuss this.

 

7. REFUND/CANCELLATION POLICY​

• If for any reason, I am unable to start your commission and a payment has been made you will receive a full refund.

• If you cancel your order before the commission has been started, you will receive a full refund.

• If you cancel your order part way through the process, you will not receive a refund. I have the right to complete the piece and profit from it further.

• A 50% deposit of the total price will be requested (see point 2) this deposit is non-refundable.

• If you are on the waiting list your payment will be refunded if you change your mind.

• Once I have started your commission you will lose the right to a refund.

• If delivery failed (see point 3 above for more info) you will lose the right to a refund.

• If you are getting a refund, do not request a PayPal chargeback. I will transfer the money back to you myself.

• If you request a PayPal chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply PayPal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again. 

 

If the buyer breaks any of the points stated above, they will lose all the beforementioned rights to the artwork commissioned by me, Abby Hemmings (the artist), and I will have the right to profit further from the commissioned artwork in any way I see fit. If you have a problem with any of these statements, they may be changed if discussed with me prior to paying your commissioned piece.

 

What do you get?

• Digital drafts/mockups that you must decide which one I should continue with (depending on the complexity of the commission there might be fewer or more drafts).

• Sketch and/or final sketch that you must accept before I continue the work.

• Insight and involvement in the process and creation of the commission

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